Time to remove this review for sure.

Hopefully one of the brands on this page would help :/

YES I’m so frustrated! We’d just transitioned my dog over to the athlete blend from her puppy food (she hit one year old) and her poo was healthier than ever. Went online to buy a bigger bag and couldn’t find anything. Went with our second choice and her poos have gone mooshy and not as healthy… Back to the drawing board 🙁

But- they’ve closed down and haven’t let their customers know in any way shape or form. Their website is down, and phone line is disconnected. No replies to their customer service email as well. I think it might be best to take down this review? You can’t even buy the food from them anymore and I’m sure stock at pet stores will run out pretty soon as they won’t be getting any more supply.

Pretty poor customer service on their part to not even make an official post about closing their business down, they are completely uncontactable and haven’t posted on any social media in over a month. They didn’t send out an email linked to their customer’s accounts either. No posts about closing on Instagram or Facebook, nothing via email or text, and no notice on the website before it shutdown either.
If you look at their second most recent post on Instagram, in the comments you can see someone has a pending order and will not receive it as they have closed down, and cant contact them for a refund either.

The food itself was fantastic, fed my lab puppy the puppy formula and my adult lab and golden the athlete formula. It’s a shame they completely ghosted their customers.

As always- love your reviews. I’ve been using your reviews as a guideline to find what works for my dog- this review helped me find healthy everyday pets in the beginning and start feeding this food. Your reviews also helped me find Petzyo originally before we switched to HEP. Just a shame!

No response was expected. I feel they were a little disgruntled for whatever reason, which may not be anything to do with the review. I had a 1 star Google review left the very same day, which was as ambiguous as this.

Where is this so called comment of yours, Joe? whats the truth.

Hi Joe, the carbohydrates are those stated by HEP as a maximum percentage, and protein and fat as a minimum. Why do you believe these are wrong?

I have no issues publishing your comment, and if you have more information to share feel free to do so for the benefit of other readers.

I was the same… until I saw that their Ocean Fish and Salmon only has fish meats and a bit of beef fat… no chicken. I am going to try that one.

Most dry foods have some form of chicken, even if it’s only on the label as “animal fat”. Does you dog have a chicken sensitivity?